Progress inevitably implies higher standards which can be witnessed in the application of futuristic technology all around us and the dawn of the experience economy. The ultra-competitive market demands that not only should you deliver the highest quality output at competitive rates, but also ensure your customer's engagment with you is a good experience right from prospecting, to order, delivery and after-sales. Man invents tools in a quest for betterment, and AI, ML, Robotics and Automation are the latest in mankind's arsenal of tools, revolutionizing supply-chains. The ongoing COVID-19 crisis has been a wake-up call for accelerated adoption of digitization and automation worldwide. This unprecedented disruption of supply would have been impossible to cope with, if not for technologies like AI, ML, Robotics and IOT.